Best CRM Software: Top 15 Tools Reviewed

Customer relationship management (CRM) software is designed to help businesses manage interactions with customers and potential customers. It provides a way to keep track of customer data, analyze customer interactions and behavior, and streamline sales, marketing, and customer support processes.

There are many CRM software options available, each with its own unique features and benefits. In this article, we will review the top 15 CRM software tools on the market, covering their key features, pricing, and customer support to help you make an informed decision about which CRM software is best for your business.

What is a CRM Software?

CRM software, or customer relationship management software, is a tool designed to help businesses manage their interactions with customers and potential customers. It allows businesses to collect, store, and analyze customer data to improve their relationships with customers, increase sales, and grow their business. 

CRM software typically includes features such as contact management, lead management, sales pipeline management, customer service and support, marketing automation, and analytics and reporting. It can be used by businesses of all sizes, from small startups to large enterprises.

CRM Software Pros

There are several benefits of using CRM software, including:

  • Improved customer relationships: CRM software allows businesses to keep track of their interactions with customers, helping them provide better service and personalized experiences.
  • Enhanced productivity: By automating tasks and streamlining workflows, CRM software can help businesses save time and increase productivity.
  • Increased sales: With better customer data and insights, sales teams can target the right customers with the right offers, leading to increased sales.
  • Improved data management: CRM software provides a centralized location for customer data, making it easier to manage and analyze.
  • Better reporting and analytics: With CRM software, businesses can generate detailed reports and gain insights into their customer data, helping them make informed decisions.

CRM Software Cons

Some potential cons of using CRM software include:

  • Cost: Depending on the specific software and the size of your organization, CRM software can be expensive.
  • Complexity: Implementing and maintaining CRM software can be complex, and may require additional training and support for employees.
  • Data privacy: With the collection and storage of customer data, there is a risk of data breaches and potential privacy concerns.
  • Integration: Depending on the specific software and the systems you currently use, integrating CRM software with your existing processes may be difficult.
  • Customization: While many CRM software solutions offer a variety of customization options, it may be difficult or time-consuming to fully tailor the software to your organization’s specific needs.
  • Dependence: Becoming too reliant on CRM software can also be a potential con, as it may limit creativity and flexibility in finding new ways to interact with and serve customers.

Top CRM Software

1. Salesforce

Salesforce is a cloud-based CRM software that provides businesses with a comprehensive suite of customer management tools. It is designed to help companies automate their sales, marketing, and customer service processes to improve customer satisfaction and retention. Salesforce is known for its user-friendly interface, scalability, and wide range of features that can be customized to suit the needs of any business.

Salesforce is a cloud-based software, which means that it can be accessed from anywhere with an internet connection. It also offers mobile apps for iOS and Android devices, allowing users to manage their customer relationships on-the-go. Additionally, Salesforce provides a range of analytics and reporting tools that can help businesses gain insights into their customer data and improve their overall performance.

While Salesforce is a powerful CRM software, it can be expensive, particularly for smaller businesses. It also has a steep learning curve, and some users may find the platform overwhelming at first. However, for businesses that require a comprehensive and customizable CRM solution, Salesforce is a top choice.

Key features

  • Contact and account management: store and manage customer data in one place, including contact information, interactions, and sales history.
  • Lead and opportunity management: track leads and sales opportunities throughout the sales pipeline, and use automation to move leads through the pipeline.
  • Sales forecasting: use analytics and data to forecast future sales and identify trends.
  • Sales collaboration: enable sales teams to work together and share information across departments.
  • Marketing automation: create and manage marketing campaigns, including email campaigns and social media campaigns.
  • Customer service and support: provide customer service and support through multiple channels, including email, phone, and social media.
  • Analytics and reporting: use data and analytics to measure sales performance, identify trends, and make data-driven decisions.
  • Mobile access: access Salesforce CRM from mobile devices to stay connected and productive on the go.
  • Customization and integration: customize Salesforce CRM to fit your business needs, and integrate with other software and tools for streamlined workflows.

Pricing:

Salesforce Sales Cloud EditionMonthly Price per user
Essentials$25
Professional$75
Enterprise$150
Unlimited$300

2. HubSpot CRM

HubSpot CRM is a customer relationship management platform that helps businesses manage their sales and marketing efforts in one centralized location. With features like lead tracking, deal management, and email marketing automation, HubSpot CRM allows businesses to streamline their processes and improve their overall efficiency. The platform also offers reporting and analytics tools to help businesses gain insights into their sales and marketing performance, and make data-driven decisions. HubSpot CRM is known for its user-friendly interface and ease of use, making it a popular choice for small and medium-sized businesses. Additionally, HubSpot CRM integrates with other HubSpot tools, such as marketing automation and customer service, to provide a complete business growth platform. Overall, HubSpot CRM is a powerful tool for businesses looking to improve their sales and marketing processes and drive growth.

Key Features

  • Lead management and tracking
  • Deal management
  • Contact management
  • Email marketing automation
  • Sales automation
  • Marketing automation
  • Social media management
  • Landing pages and forms
  • Analytics and reporting
  • Integrations with other tools and platforms
  • Customer service and ticketing
  • Mobile app for iOS and Android

Pricing: 

Plan NamePrice
Free$0 per month
Starter$45 per month
Professional$450 per month
Enterprise$1,200 per month

3. Zoho CRM

Zoho CRM is a cloud-based customer relationship management software designed to help businesses manage their sales, marketing, and customer service activities. It offers a range of features to help businesses automate their processes and streamline their workflows, from lead generation and qualification to sales forecasting and customer support.

One of the unique features of Zoho CRM is its integration with other Zoho applications, including Zoho Books for accounting, Zoho Campaigns for email marketing, and Zoho Desk for customer support. This allows businesses to create a seamless workflow between different aspects of their operations.

Zoho CRM is also known for its customizability, allowing businesses to tailor the software to their specific needs and preferences. It offers a range of customization options, from creating custom fields and modules to building custom reports and dashboards.

Overall, Zoho CRM is a powerful tool for businesses looking to improve their sales and marketing processes, manage customer relationships, and drive growth.

Key Features

  • Lead management and tracking
  • Contact management
  • Sales pipeline management
  • Marketing automation
  • Email marketing
  • Social media management
  • Analytics and reporting
  • Customer support and ticketing
  • Mobile app for iOS and Android

Pricing:

PlanPrice per user per monthFeatures
Free$0Up to 3 users, basic CRM functionality
Standard$14Sales automation, marketing, and support
Professional$23Advanced analytics, inventory management
Enterprise$40Custom modules, multiple currencies
Ultimate$52AI-powered insights, advanced reporting

4. Freshsales

Freshsales is a cloud-based customer relationship management software that helps businesses manage their sales and marketing activities. It offers a range of features to help businesses streamline their workflows and automate their processes, from lead generation and qualification to deal management and customer support.

One of the unique features of Freshsales is its built-in phone and email communication channels, which allow sales teams to communicate with leads and customers directly from the software. This helps businesses to track all customer interactions in one place and streamline their communication processes.

Freshsales also offers integrations with a range of other tools and platforms, including Google Workspace, Microsoft Office, and Zapier, allowing businesses to create a seamless workflow between different aspects of their operations.

Overall, Freshsales is a powerful tool for businesses looking to improve their sales and marketing processes, manage customer relationships, and drive growth.

Key Features

  • Lead management and tracking
  • Contact management
  • Sales pipeline management
  • Marketing automation
  • Email marketing
  • Analytics and reporting
  • Customer support and ticketing
  • Mobile app for iOS and Android

Pricing

PlanPrice Per User Per MonthFeatures
SproutFreeBasic CRM functionality, unlimited contacts, 10 team members
Blossom$12Advanced lead and deal management, email integrations, reporting
Garden$25Marketing automation, auto-profile enrichment, multiple pipelines
Estate$49Advanced analytics, territories and lead assignment rules
Forest$79Advanced CRM customization options, dedicated account management
EnterpriseCustomCustomizable features and pricing based on specific business needs

5. Pipedrive

Pipedrive is a cloud-based customer relationship management software that helps businesses manage their sales activities. It offers a range of features to help businesses streamline their workflows and automate their sales processes, from lead generation and qualification to deal management and sales forecasting.

One of the unique features of Pipedrive is its visual sales pipeline, which allows businesses to see their sales progress at a glance and easily identify areas for improvement. This helps sales teams to prioritize their tasks and stay focused on their goals.

Pipedrive also offers integrations with a range of other tools and platforms, including Google Workspace, Microsoft Office, and Zapier, allowing businesses to create a seamless workflow between different aspects of their operations.

Overall, Pipedrive is a powerful tool for businesses looking to improve their sales processes, manage customer relationships, and drive growth. Its user-friendly interface and customizable features make it a popular choice for small and medium-sized businesses.

Key Features

  • Lead management and tracking
  • Contact management
  • Sales pipeline management
  • Deal management
  • Email marketing
  • Analytics and reporting
  • Mobile app for iOS and Android

Pricing: 

Plan NameMonthly Price (Billed Annually)Monthly Price (Billed Monthly)Features Included
Essential$12.50$15.00Contact and deal management, sales pipeline view, activity reminders, email integration, custom fields, API
Advanced$24.90$29.00Essential features plus sales reporting, goals setting, products catalog, multiple pipelines, workflows
Professional$49.90$59.00Advanced features plus team management, revenue forecasting, smart contact data, email insights
EnterpriseCustom pricingCustom pricingProfessional features plus advanced security, dedicated hosting, priority support, advanced customization

6. Agile CRM

Agile CRM is a cloud-based customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a range of features to help businesses automate their processes and streamline their workflows, from lead generation and qualification to sales forecasting and customer support.

One of the unique features of Agile CRM is its gamification feature, which allows businesses to create sales contests and leaderboards to motivate and engage their sales teams. This helps businesses to increase their sales productivity and drive growth.

Agile CRM also offers integrations with a range of other tools and platforms, including Google Workspace, Microsoft Office, and Zapier, allowing businesses to create a seamless workflow between different aspects of their operations.

Overall, Agile CRM is a powerful tool for businesses looking to improve their sales and marketing processes, manage customer relationships, and drive growth. Its gamification feature and customizable workflows make it a popular choice for small and medium-sized businesses.

Key features

  • Contact management
  • Marketing automation
  • Email marketing
  • Social media management
  • Sales automation
  • Appointment scheduling
  • Analytics and reporting
  • Mobile app for iOS and Android
  • Helpdesk and ticketing
  • Landing pages and web forms
  • Web engagement and tracking
  • Integrations with other tools and platforms

Pricing:

PlanPrice per monthFeatures
Free$010 users, basic sales and marketing automation
Starter$8.99/userAll free features plus sales and marketing automation, 2-way email integration, basic reporting
Regular$29.99/userAll Starter features plus custom data fields, lead scoring, advanced reporting, integrations
EnterpriseCustom pricingAll Regular features plus advanced customization, unlimited storage, dedicated account manager, priority support

7. Copper CRM

Copper CRM (formerly known as ProsperWorks) is a cloud-based customer relationship management software that is designed to help businesses manage their sales activities. It offers a range of features to help businesses streamline their workflows and automate their sales processes, from lead generation and qualification to deal management and customer support.

One of the unique features of Copper CRM is its tight integration with Google Workspace, which allows businesses to manage their customer relationships directly from their Gmail inbox. This helps sales teams to stay organized and focused on their tasks, without having to switch between different tools and platforms.

Copper CRM also offers a range of customization options, allowing businesses to tailor the software to their specific needs and preferences. Its user-friendly interface and intuitive features make it a popular choice for small and medium-sized businesses.

Overall, Copper CRM is a powerful tool for businesses looking to improve their sales processes, manage customer relationships, and drive growth. Its integration with Google Workspace and focus on customization make it a unique and valuable option for businesses that rely on Google’s suite of tools.

Key Features

  • Contact management
  • Sales pipeline management
  • Deal management
  • Email marketing
  • Analytics and reporting
  • Mobile app for iOS and Android
  • Integration with Google Workspace
  • Customization options
  • Team collaboration and task management
  • Customer support ticketing
  • Lead and opportunity management
  • Workflow automation
  • Calendar and scheduling
  • Sales forecasting
  • Third-party integrations

Pricing: 

PlanFeaturesMonthly Pricing (per user)
BasicBasic CRM features, email integration, mobile app, 100+ integrations$25
ProfessionalAdvanced reporting, automation, lead and deal management, task lists, calendar integration$69
BusinessAdvanced analytics, forecasting, custom permissions, single sign-on, API access$119

8. Insightly

Insightly is a cloud-based customer relationship management (CRM) software designed to help small to mid-sized businesses manage their sales, marketing, and project management activities. The software offers a range of features that are designed to improve operational efficiency and streamline workflows, from lead generation and sales management to project management and customer support.

Insightly’s CRM features allow businesses to track customer interactions, monitor sales activities, and streamline their lead management process. Its project management features help businesses to manage projects and collaborate with team members, track milestones, and monitor progress. The software’s workflow automation capabilities allow businesses to streamline their internal processes, save time and reduce errors.

Insightly also offers a customizable dashboard and reporting system, providing businesses with real-time insights into their sales and project management activities. With Insightly’s mobile app, businesses can access their data on-the-go and stay connected with their team members and customers.

Overall, Insightly is a comprehensive CRM and project management solution that can help businesses streamline their sales and project management activities, improve their customer relationships, and drive growth. Its user-friendly interface and affordable pricing make it a popular choice for small to mid-sized businesses.

Key features

  • Customer Relationship Management (CRM)
  • Project Management
  • Sales Pipeline Management
  • Lead and Opportunity Management
  • Contact Management
  • Task Management
  • Email Tracking
  • Advanced Reporting
  • Customizable Dashboards
  • Mobile App
  • Integration with other apps like Gmail, Outlook, Slack, etc.

Pricing: 

Plan NameMonthly PriceAnnual Price
Free$0$0
Plus$29$25
Professional$49$45
Enterprise$99$99

9. Bitrix24

Bitrix24 is a cloud-based all-in-one business software that offers a range of tools and features to help businesses manage their sales, marketing, communication, project management, and customer relationship management (CRM) activities. It is designed for small to medium-sized businesses and offers a suite of tools to help improve operational efficiency, collaboration, and productivity.

Bitrix24’s CRM features help businesses manage their customer relationships by keeping track of interactions, sales activities, and customer information. It also provides automation tools to help businesses streamline their sales and marketing activities. The project management and collaboration features allow teams to manage tasks, projects, and timelines in a centralized location, improving communication and collaboration.

The communication and social intranet features of Bitrix24 provide businesses with an internal social network for their employees, allowing them to communicate, collaborate, and share knowledge within the organization. Its document management and sharing capabilities enable businesses to create and store documents in a central location, making it easy for teams to access and collaborate on documents.

Overall, Bitrix24 is a comprehensive all-in-one business software that provides a range of tools and features to help businesses improve their operational efficiency, collaboration, and productivity. Its user-friendly interface, affordable pricing, and extensive features make it a popular choice for small to medium-sized businesses.

Key Features

  • CRM (customer relationship management)
  • Project management
  • Task management
  • Time tracking
  • Communication tools (chat, video conferencing, email)
  • Social intranet
  • HR tools (employee directory, leave management, onboarding)
  • Document management
  • Sales automation
  • Marketing automation
  • Email marketing
  • Call center
  • Website builder
  • E-commerce tools
  • Analytics and reporting
  • Mobile app for iOS and Android
  • Integration with third-party tools (G Suite, Office 365, Zapier, etc.)

Pricing: 

PlanFreeCRM+StandardProfessional
Monthly PriceFree₹6900₹13800₹27600
Users12650Unlimited
CRMLimitedAdvancedAdvancedAdvanced
Storage5 GB50 GB100 GBUnlimited
Telephony300 minutes3000 minutes10000 minutes
Video Meeting1 hour/month24 hours/monthUnlimitedUnlimited
Workflow+++
Source Code++
Access Rights+++
Customization++
Mail Server++
Time Management++
CRM Marketing++
API++

10. Apptivo CRM

Apptivo is a cloud-based customer relationship management (CRM) software designed for small to medium-sized businesses. It offers a range of features that are designed to help businesses manage their sales, marketing, customer service, and project management activities.

pptivo’s CRM features allow businesses to manage customer interactions, track sales activities, and monitor the sales pipeline. Its marketing automation features help businesses to automate their marketing campaigns, track leads and conversions, and measure campaign performance. The software’s project management features allow businesses to manage projects and collaborate with team members, track milestones, and monitor progress. The time tracking and invoicing features help businesses to track their billable hours and generate invoices for clients.

Apptivo also offers a customizable dashboard and reporting system, providing businesses with real-time insights into their sales and project management activities. With Apptivo’s mobile app, businesses can access their data on-the-go and stay connected with their team members and customers.

Overall, Apptivo is a comprehensive CRM and project management solution that can help businesses streamline their operations, improve their customer relationships, and drive growth. Its user-friendly interface and affordable pricing make it a popular choice for small to medium-sized businesses.

Key features

  • Contact management
  • Lead management
  • Opportunity management
  • Sales pipeline management
  • Email marketing
  • Project management
  • Invoicing and billing
  • Help desk and ticketing
  • Supply chain management
  • Purchase order management
  • Inventory management
  • Time tracking
  • Customizable dashboards and reports
  • Mobile app for iOS and Android
  • Integration with third-party tools (G Suite, Office 365, Zapier, etc.)

Pricing:

Pricing PlanMonthly CostNumber of UsersFeatures Included
Starter$83Basic CRM Features, Contact Management, Email Integration, 24/7 Support
Lite$205Starter Features + Sales Management, Project Management, Invoicing
Premium$4010Lite Features + Marketing Automation, Help Desk, Work Orders
Ultimate$60UnlimitedPremium Features + Advanced Customization, API Access, Dedicated Support

11. Nutshell

Nutshell is a customer relationship management (CRM) platform designed for small to mid-sized businesses. It offers a range of features to help businesses manage their sales processes, track customer interactions, and improve collaboration among team members.

Overall, Nutshell is a user-friendly and affordable CRM platform that can help small to mid-sized businesses improve their sales processes and manage customer relationships. Its focus on collaboration and mobile access make it a popular choice for businesses that value teamwork and flexibility.

Key Features

  • Contact management
  • Lead and opportunity management
  • Sales pipeline management
  • Email tracking and automation
  • Team collaboration tools
  • Customizable dashboards and reports
  • Sales forecasting
  • Mobile app for iOS and Android
  • Integration with third-party tools (G Suite, Office 365, Zapier, etc.)

Pricing:

PlanPriceFeatures
Starter$19 per user per month2-10 users, basic sales and contact management, limited reporting
Pro$35 per user per month2-50 users, advanced sales and contact management, email marketing, reporting
Pro+$69 per user per month2-50 users, advanced sales and contact management, email marketing, reporting, team collaboration tools
EnterpriseContact Nutshell for pricingCustomizable plans, advanced features, dedicated support, and training

12. Salesflare

Salesflare is a customer relationship management (CRM) software designed for small and medium-sized businesses. It is an easy-to-use platform that automates many of the administrative tasks associated with managing customer relationships, enabling sales teams to focus on closing deals and building relationships with their customers.

Salesflare’s focus on automation and ease-of-use has made it a popular choice for small and medium-sized businesses looking to streamline their sales processes and improve their customer relationships. With its intuitive interface, collaborative features, and automation tools, Salesflare can help businesses save time and focus on what matters most: building strong relationships with their customers.

Key Features

  • Contact and lead management
  • Sales pipeline management
  • Email tracking and automation
  • Collaboration tools
  • Customizable dashboards and reports
  • Integrations with third-party tools
  • Automated data enrichment
  • Automatic email logging and contact creation
  • Automatic follow-up reminders
  • Mobile app for iOS and Android
  • Advanced search and filtering
  • Automated lead capturing from web forms
  • Two-way sync with Google Calendar and Office 365
  • Automatic lead scoring
  • Real-time notifications and alerts
  • Customer activity tracking
  • Analytics and insights
  • API access and developer tools

Pricing:

Plan NameDescriptionPrice
EssentialsBasic CRM for up to 10 users$25/user/month
ProfessionalComplete CRM for any size team$75/user/month
EnterpriseDeeply customizable sales CRM for your business$150/user/month
UnlimitedUnlimited CRM power and support$300/user/month
PerformanceAdvanced CRM with unparalleled speed and support$500/user/month

13. EngageBay

EngageBay is an all-in-one CRM, marketing automation, and customer support platform designed for small to midsize businesses. It offers a range of features to help businesses manage their customer relationships, automate their marketing campaigns, and provide excellent customer support.

EngageBay provides contact and lead management capabilities to help businesses keep track of their customers and leads. It also includes a sales pipeline management tool that allows businesses to track their sales progress and close deals faster. The platform’s marketing automation features include email marketing, landing pages and forms, web forms and popups, social media management, and appointment scheduling. EngageBay also offers a helpdesk and ticketing system, live chat, knowledge base, surveys and feedback, and a mobile app. Its integrations with third-party tools allow businesses to extend their capabilities and streamline their workflows.

Overall, EngageBay is a comprehensive platform that enables businesses to manage their customer relationships, automate their marketing campaigns, and provide excellent customer support, all in one place.

Key features

  • Contact and lead management
  • Sales pipeline management
  • Marketing automation
  • Email marketing
  • Landing pages and forms
  • Web forms and popups
  • Social media management
  • Appointment scheduling
  • Helpdesk and ticketing system
  • Live chat
  • Knowledge base
  • Surveys and feedback
  • Mobile app
  • Integrations with third-party tools

Pricing: 

PlanPrice (Billed Annually)Price (Billed Monthly)Features Included
Free$0$0Email Marketing, CRM, Basic Marketing Automation, Live Chat
Basic$9.99/user/month$14.99/user/monthAll Free features, Sales Bay, 1000 Branded Emails, 1000 Branded Emails, 1000 Contact & Companies, 1000 Deal Board Cards
Growth$24.99/user/month$29.99/user/monthAll Basic features, 10,000 Branded Emails, 10,000 Contact & Companies, Marketing Automation, Landing Pages, Web Popups, Lead Scoring, Behavior-based Segmentation, Mobile Marketing
Pro$49.99/user/month$59.99/user/monthAll Growth features, 50,000 Branded Emails, 50,000 Contact & Companies, SMS Marketing, A/B Testing, Advanced Lead Scoring, Advanced Marketing Automation, Webhooks, Custom Reporting
EnterpriseCustom PricingCustom PricingAll Pro features, Dedicated Account Manager, Phone Support, SSO, Custom Onboarding, Custom Integrations, Advanced Security, Unlimited Contacts & Companies, API Access

14. Capsule CRM

Capsule CRM is a customer relationship management platform designed for small businesses. It provides an easy-to-use system for managing customer relationships, organizing leads, tracking sales opportunities, and automating sales and marketing activities.

Capsule CRM’s contact management feature allows businesses to keep track of all their customer information in one place, including contact details, communication history, and notes. Its sales pipeline management tool allows businesses to track sales opportunities and the progress of deals through the sales cycle. The platform’s task management feature helps businesses stay organized by providing a central location to create and assign tasks, set reminders, and track progress. Capsule CRM also includes a customizable dashboard, allowing businesses to see the information that is most important to them at a glance.

Capsule CRM’s email integration feature allows businesses to keep all their email communication in one place, including sent and received emails. It also supports custom fields and tags, which can be used to categorize and segment contacts for more targeted marketing campaigns. The platform’s reporting and analytics features provide insights into business performance, helping businesses identify areas for improvement and make data-driven decisions.

Capsule CRM also offers a mobile app, allowing businesses to access customer information, manage tasks, and track sales opportunities from anywhere. Its integrations with third-party tools, such as Google Apps, Mailchimp, and Zapier, enable businesses to extend the platform’s capabilities and automate their workflows.

Overall, Capsule CRM provides a simple yet powerful system for small businesses to manage their customer relationships, track sales opportunities, and automate sales and marketing activities.

Key Features

  • Contact and lead management
  • Sales pipeline management
  • Task management
  • Email integration
  • Custom fields and tags
  • Sales reporting and analytics
  • Mobile app
  • Integrations with third-party tools
  • Collaboration and sharing

Pricing: 

PlanPriceFeatures
Free$0/monthUp to 2 users, 250 contacts, basic sales pipeline
Professional$18/user/monthEverything in Free, plus: 50k contacts, advanced sales pipeline, integrations, priority support
Teams$36/user/monthEverything in Professional, plus: team management, sales forecasting, lead scoring
EnterpriseCustomEverything in Teams, plus: API access, dedicated account manager, custom reporting

15. Streak CRM

Streak CRM is a customer relationship management tool that helps businesses manage their customer interactions directly within Gmail. It offers a range of features to help businesses organize their contacts, track their sales pipeline, and collaborate with their team members.

Streak CRM also includes contact management features, which allow businesses to organize their contacts and view their history of interactions in one place. It also provides users with the ability to create custom fields, tags, and filters to segment their contacts and target specific groups.

Furthermore, Streak CRM offers collaboration features, allowing businesses to share contacts, pipelines, and emails with team members. It also includes task management features, which enable users to create and assign tasks to themselves or other team members.

Finally, Streak CRM integrates with various third-party tools, such as Google Sheets, Google Drive, and Zapier, to extend its capabilities and streamline workflows.

Overall, Streak CRM provides a simple yet powerful CRM solution for businesses that want to manage their customer interactions directly within Gmail. Its pipeline management, contact management, and collaboration features, along with its integrations with other tools, make it a robust option for small and medium-sized businesses.

Key Features

  • Pipeline management
  • Email tracking and scheduling
  • Contact management
  • Collaboration and sharing
  • Integration with third-party tools
  • Mobile app

Pricing:

PlanFeaturesPrice per user per month
PersonalBasic CRM featuresFree
ProfessionalFull CRM functionality, email tracking$49
EnterpriseAdvanced reporting, API access, SSOContact sales

CRM Software FAQs

1- What is a CRM software?

A CRM (Customer Relationship Management) software is a tool that helps businesses manage their interactions with customers, potential customers, and other stakeholders. It enables companies to store customer information, track interactions, and streamline their sales and marketing processes.

2-What are the benefits of using a CRM software?

Using a CRM software can bring many benefits to a business, including improved customer relationships, increased sales, better customer insights, streamlined sales and marketing processes, enhanced productivity, and increased collaboration among teams.

3-What features should I look for in a CRM software?

The features you should look for in a CRM software depend on your specific business needs, but some key features to consider include contact management, sales and marketing automation, lead tracking and scoring, reporting and analytics, and integrations with other business tools.

4-How much does a CRM software cost?

The cost of a CRM software can vary depending on the vendor, the features included, and the size of your business. Some vendors offer free or low-cost plans, while others may charge hundreds or even thousands of dollars per month.

5-How do I choose the right CRM software for my business?

To choose the right CRM software for your business, consider your business needs and goals, the features you require, your budget, and the vendor’s reputation and customer support. It can also be helpful to read reviews and compare multiple options before making a decision.

6-How long does it take to implement a CRM software?

The time it takes to implement a CRM software can vary depending on the complexity of your business and the features you require. Some businesses can implement a CRM software in a few days, while others may take weeks or even months to fully integrate the software into their operations.

7-How do I train my team to use a CRM software?

Training your team to use a CRM software is essential to ensure that the software is being used effectively. You can provide training sessions, create user guides and manuals, and offer ongoing support and resources to help your team members learn and use the software.

8-How can I measure the success of my CRM software?

To measure the success of your CRM software, you can track metrics such as sales growth, customer retention rates, lead conversion rates, and customer satisfaction scores. You can also use reporting and analytics features within the software to gain insights into customer behavior and trends.

Best CRM Software Comparison

CRM SoftwareFree Version AvailablePaid Plans Starting FromKey Features
SalesforceNo$25/user/monthCustomizable dashboards, workflow automation, sales forecasting, contact and opportunity management, analytics, mobile app
HubSpot CRMYes$45/monthLead and deal management, email tracking, contact insights, reporting dashboard, automation, mobile app
Zoho CRMYes$12/user/monthContact and lead management, sales forecasting, workflow automation, analytics, mobile app
FreshsalesYes$19/user/monthAI-based lead scoring, built-in phone and email, email tracking, lead and deal management, reports and analytics, mobile app
PipedriveYes$15/user/monthPipeline management, contact and deal management, email integration, activity reminders, reporting and analytics, mobile app
Agile CRMYes$8.99/user/monthContact and lead management, email marketing, social media integration, project management, mobile app
Copper CRMYes$19/user/monthContact and lead management, email tracking and integration, workflow automation, reporting and analytics, mobile app
InsightlyYes$29/user/monthContact and lead management, project management, workflow automation, integrations, mobile app
Bitrix24Yes$19/user/monthContact and lead management, email marketing, project management, workflow automation, communication tools, mobile app
Apptivo CRMYes$8/user/monthContact and lead management, sales automation, project management, invoicing, mobile app
NutshellYes$19/user/monthContact and lead management, sales automation, reporting and analytics, integrations, mobile app
SalesflareYes$35/user/monthContact and lead management, email tracking and automation, forecasting, integrations, mobile app
EngageBayYes$8.99/user/monthContact and lead management, email marketing, sales automation, appointment scheduling, mobile app
Capsule CRMYes$18/user/monthContact and lead management, email integration, task management, reporting and analytics, mobile app
Streak CRMYes$49/user/monthContact and lead management, email tracking and automation, pipeline management, collaboration, mobile app

Conclusion 

Choosing the best CRM software depends on various factors such as business size, industry, budget, and specific requirements. However, based on overall performance, user reviews, and features, some of the top CRM software in the market are Salesforce, HubSpot, Zoho CRM, Pipedrive, and Freshsales. These platforms offer a range of features such as contact management, lead tracking, pipeline management, and analytics to streamline and automate customer relationship management processes. Ultimately, the best CRM software for any organization will depend on their unique needs and goals.

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